Blo Blow Dry Bar East Cobb

I’m obsessed. Avie M did my hair. She did an amazing job and made it a good experience. This was my first time coming to blo bar and I would 100% come back and recommend to anyone looking for a good place to get their hair done

Martika did an amazing job on my daughters hair for her senior pics. She also did her hair for homecoming court last year. Stunning!!! She listened to what she wanted and replicated it. Would highly recommend.

I just had a disappointing conversation with the owner, Grace. I asked if I could record our conversation at which that point she said she was hanging up and she would not continue the conversation. I told her before she hung up that I was disappointed in her unprofessional behavior and remarks. She called me to state that historically my hair takes 2 hours and that she would not be able to complete my service in the 45 min slot. I explained that historically I had had extensions and I no longer have extensions. At that point, she stated she wanted to inform me that a 20% gratuity would be expected regardless of what service was completed. I told her gratuity his based off the quality of service. She states gratuity is customary either way and that she recommend I visit another location. She was very unprofessional and condescending. I do not recommend this location until the owner can provide better customer service to include listening skills and better verbalization of her thoughts. When I specifically asked why she recommended I visit another location, she said her location may not be “a good fit” if I don’t provide 20% gratuity. ***After posting my review, I decided to read the other negative reviews. Several negative reviews mention the owner, Grace, being rude. Each time she responds she seems to recollect the situation totally different from the reviewer. Interesting. Response: Grace, you are either a liar or delusional. 1) I never asked you to squeeze me in. We both immediately agreed that it would be OK if I did not get a full blow out service at the appointment. I told you multiple times that the appointments that took two hours included styling my extensions. I told you that multiple times. I also told you that I no longer have extensions and is usually just get my hair blow dried without styling so for that reason I was ok with only 45 min. 2) You said I wasn't a good fit before I mentioned recording the call. You saying I wasn't a good fit promoted me to ask if the call could be recorded. I asked for your permission to record the call and you abruptly hung up. 3) I said gratuity is based off what services were completed and customer satisfaction. You stated multiple times that, even though we would only be completing 45 minutes of service, you would still expect me to provide gratuity for a two hour appointment. I told you that statement was confusing to me, as it did not make sense. You then stated over and over again that, even if my service was stopped at 45 minutes, which it would be, you would still expect gratuity based on a two hour service because of my historical visits. I actually have several other people that overheard the conversation and can serve as witnesses to your statements. This is not about really needing my hair styled. This is about principal, business owners mistreating customers, business owners lying on customers, and business owners lying about how they handled a situation. Do you not think it is interesting that you recollect situations completely different from your clients that had issues with you? If you are going to mistreat customers and be rude, at least own up to what you did.

I have been here before and I should have known better b/c the stylists have gone down hill since when they first opened. I requested a stylist that could do textured hair even though my daughter is mixed with gentle curls and no texture. An hour after her appointment, I went back to get her and they were still trying to do her hair. Her curls were combed out before she got there. I immediately told the stylist that I was taking her some place else to do her hair, but she then assured me THAT SHE WAS NOT GOING TO CHARGE FOR THE EXTRA TIME [Remember this Statement], the price would be based "on the service and not on the extra time," and that SHE COULD DO HER HAIR. I gave her the benefit of the doubt and she was incompetent. I sat in my car with my 2 younger children and went back and forth into the salon several times. The stylist begged me to let her finish. Three hours later she said she was done. My daughter's hair was barely blown out and styled. The stylist was embarrassed. I went to pay and there was an upcharge for the extra time, specifically what she said would not happen. Then the stylist came to the cashier, told me she was comping the service and I did not have to pay. I told her I would pay the regular charge of the blow out, not the extra time and give her a tip. She kept arguing with me that there was no charge. This went on for several minutes. It got so bad I asked my older daughter to take my younger two children back to the car. The stylist insisted that I leave and insisted that I not pay for the blow out since I was not happy with the service. I finally agreed with her that I would allow her to comp the service b/c we needed to go home to get ready for homecoming (we were running late since we had been there for 3 hours!) and the owner was not answering her cell phone. I finally left and later I received a charge on my credit card from the Blo Dry East Cobb for not only the blow out but an upcharge for the time the stylist tried yet still could not do my daughter's hair properly. Blo found a credit card on file from the Lenox location and even though unauthorized by me, charged the service on my credit card after they told me there was no charge. Completely fraudulent b/c they did not have my authorization, insisted on me not paying even though I tried to pay and then behind my back found a card for another location and used it after I left and after they kept telling me there was no charge. Shame on you Blo Bar. I should file a police report for theft. So moms with children with any type of texture, DO NOT GO TO BLO BAR EAST COBB. They are incompetent and dishonest. I heard the Dry Bar is coming to East Cobb. Everyone go there.

Avie did an amazing job and made my hair look fantastic for Christmas. She’s a perfectionist which is a great quality in a hair stylist.